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Your platforms. Your support. One workspace.

Bring customer requests from your connected platforms into one workspace. Give your team the information and access they need to handle each ticket, with shifts and workforce tools available when you need them.

Request accessTry the ticket demo

See the workspace in motion · Sample data

Example workspace · Sample data

Static preview

Client sites 4 connected

  • vorld.ioHealthy heartbeat 12 s ago
  • northwind.coHealthy heartbeat 40 s ago
  • halden.appHealthy heartbeat 25 s ago
  • kestrel.shopHealthy heartbeat 51 s ago

Incoming tickets 14 open, 0 unclaimed

  • TK-2041Login failure on checkoutAS
  • TK-2040Invoice PDF shows old addressRV
  • TK-2039Coupon not applied on mobileNG
  • TK-2038Password reset email delayedAK
  • TK-2037Order stuck in processingNG
  • TK-2036Export missing last weekRV

Agents and client access 4 on shift

  • ASAmit Sharmavorld.io, halden.app3 claimed
  • RVRahul Vermanorthwind.co4 claimed
  • NGNeha Guptavorld.io, kestrel.shop4 claimed
  • AKAisha Khanhalden.app3 claimed

Payroll · Sample pay period

18of 21 approved

The payout batch is built once every record is approved and locked.

Tools in your workspace

  • Ticket queues per client
  • Live chat
  • Voice calls
  • User vault
  • Shifts
  • Coverage teams
  • Time logs
  • Payroll
  • Payout batches
  • Client access
  • Website checks
  • Heartbeats
  • Activity log
  • Reporting
  • Review Bridge

The Developer Review Bridge depends on your plan. Chat and voice depend on your platform integration.

Keep requests and the team handling them connected.

Requests, ownership and follow-up are easier to understand when your team can work from the same records. Connect the platforms you operate and organize their support in one workspace.

TicketsStaffingPayrollManual coordinationFour systems, four records of the same operationOne operating modelTickets, per clientShifts and coveragePayroll and payoutsOne activity logOne system, one record, one boundary per client

How it works today

  • A helpdesk for the tickets
  • A roster somewhere else for the shifts
  • Payroll in a third system
  • Spreadsheets holding the clients together

With ControlHub

  • Tickets from every client site
  • Shifts, coverage and time logs
  • Payroll in the same system as the shifts
  • Every action recorded in one activity log

A client connects once. The work arrives where your team already works.

A live lane runs between each client platform and ControlHub. Tickets, heartbeats and delivery status are visible in one operational view, so a silent failure surfaces before the client reports it.

Support work and team operations belong together.

Keep ticket queues, shift coverage, time logs and payroll records in the same workspace. Payroll is prepared and tracked here; your bank handles the transfer.

  1. Volume arrives

    Tickets arrive from every connected client site.

  2. Coverage is planned

    Shifts and coverage teams are set against that volume.

  3. Work is done

    Agents work the queues they hold access to.

  4. Hours are recorded

    Time logs record the hours actually worked.

  5. Payroll runs

    Pay periods are prepared, approved and locked in the same place.

  6. The owner sees it

    What it cost, and where it went, against every client.

Different businesses. A shared way to handle requests.

Shops and commerce platforms

Collect the order reference and problem details your support team needs. Keep the resulting requests in the platform’s ticket queue.

Software and online services

Ask about the affected page, reproduction steps and expected behavior before your team starts investigating.

Service businesses

Adapt request questions for your services, locations and preferred dates. Staff manage the submitted request as a ticket.

Managing support for other companies? See the support agency example.

Where to next.

Ticket forms demoStart with a default ticket form, then try custom questions.Try the demoCapabilitiesEvery capability, chapter by chapter, each one shown working.See capabilitiesUse casesSee how commerce, software and service businesses can collect requests.See examplesPricingCompare capacity and the optional Developer Review Bridge.Find your plan

Run the whole operation from one place.

Tell us how your business handles requests. We will help you choose a workspace and agree the steps to connect your first platform.

Request accessClient login